Team Leader - Prime Property Management

The purpose of the role is to manage a small team of Property Managers across our the North London offices to ensure Savills Landlords and Tenants receive an effective, customer focussed property management service.

The key areas of the job involve:

• Handling day to day property maintenance issues.
• Direct management and HR responsibility.
• Carrying out recruitment.
• Carrying out induction training, ongoing training and mentoring.
• Building and maintaining relationships with Heads of Departments and front offices both within Lettings and within Savills as a whole.
• Act as an advisor for members of the Property Management team and work alongside the Head of Property Management to make improvements.
• Present at regular team, departmental, divisional and company-wide meetings.
• Monitor and improve KPIs.
• Oversee the management of contractors commissioned by Savills.
• Handle and respond to complaints.

Key Skills

Excellent team worker with a flexible approach to work
Ideally be ARLA licensed/achieved the NFOPP Technical Award
Excellent IT skills, including Excel, Power Point, Word, etc
Have the ability to multi-task
Be adaptable and a good team player
To have strong service 'ethic'
Excellent written and communication skills
Ability to work effectively in a busy environment as part of a team
Strong organisational skills
Meticulous attention to detail
Happy to take initiative
Confident in dealing with clients
Excellent telephone manner
Ability to ensure that team members perform at their best and to achieve their goals
Capable of meeting KPIs and targets
Ability to create a positive working environment
Aptitude in encouraging a strong work ethic and optimising productivity
Capable of resolving complaints diplomatically
Ability to develop positive working relationships with team members, members of staff from other lettings offices and contractors commissioned by Savills.

Team Overview

Our Prime Property Management team work locally across the offices to provide a hands-on property management service to our prime portfolio, dealing with all aspects of the management from move in to deposit release.

Assessment applicants can expect during selection

• Screening call
• 3 stage interview
• Personality Profile

Find out more about Savills offer