Team Leader - LGPS Pensions Administration - 12 month Fixed Term Contract

Team Leader - LGPS Pensions Administration - 12 month Fixed Term Contract

Hybrid Working with 2 days in Preston, Lancashire
Salary £30-35k DOE 37 hours a week

A glance at the role:

Due to team expansion, we have the opportunity for a Team Leader to join us on a 12 month fixed term contract, to support the Operations Manager in delivering a robust and efficient Pensions Administration Service, leading and developing a team of up to 15 pension administrators.

The role will involve managing performance and delivery through your team, to provide the highest standard of customer service to members, employers and 3rd parties within SLAs and to exacting standards.

You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary £30,000 - £35000 DOE.
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to 'buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme - 'Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.

What you’ll be doing:

- Lead and drive a team of pension administrators to ensure members receive an exceptional level of service in line with Client and Company SLAs.
- Undertake resource planning to ensure workload is proactively distributed and managed.
- Take ownership for delivering SLAs by ensuring work is completed to deadlines.
- Managing monthly client calls and ad hoc projects. Taking ownership of performance and offering solutions including dealing with member complaints.
- Act as an escalation point for complex queries and service matters, whilst utilising subject matter experts and Principal Pensions administrators.
- Supervise, motivate, and develop the team on a day-to-day basis, including undertaking monthly 121s, annual appraisal processes and holding regular team meetings.
- Recruit, interview, select and develop your team to success though objective setting, mentoring, coaching and development sessions.
- Maintain an understanding of the regulations and legislation relevant to pensions administration and specifically to the case work undertaken by the team being managed.
- Proactively maintain an up-to-date Procedures Manual, ensuring that changes to processes and procedures are communicated in a timely and effective manner and onboarded by the team.
- Take ownerships for process improvements with the aim of streamlining and standardising how work is performed.
- Maintain robust controls to ensure all reporting meets required compliance.
- Liaise with members and external organisations (such as employers) to ensure great service is delivered and relationships are maintained.
- Undertake key projects as appropriate and in line with the provision of a pension administration service.
- Collaborate across teams to support colleagues with resources and assistance to ensure the wider operation is successful.
- Deputise for the Operations Manager when required.

What we need from you:

- Significant and recent experience supervising a KPI driven team of a similar size is essential.
- Experience of performance management with the ability to interpret statistics and results to drive improvement and output.
- Experience of working to and consistently achieving challenging targets.
- Confident and comfortable in implementing and driving change in a team within a dynamic work environment to deliver results.
- Proven ability to work effectively on own initiative whilst promoting positive behaviour and attitudes.
- Demonstrable ability to plan workloads, ensuring deadlines are met.
- Capable of acquiring a good working knowledge of legislation, regulation, systems and processes.
- Competent in the use of IT including Microsoft packages, especially Excel and Word to a good standard.
- Strong communication skills.
- Always committed to providing great customer service.
- Resilient and people-centric at all times.

Desirable:
- Pensions or Financial services experience
- A recognised Pensions Administration qualification would be advantageous but is not essential.

Working with and upholding our values:

- Working together
- Committed to excellence
- Doing the right thing
- Forward thinking

So, if you’re seeking your next challenge as a Team Leader, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.