System Support Technician

System Support Technician

Milton Keynes | On-site

Up to £32,000 DOE

A System Support Technician is required to join a passionate IT Managed Service Provider in the education sector. You will be part of a supportive and friendly team with ambitious growth plans, they offer excellent career development opportunities, structured CPD, and a rewarding training scheme. As part of this client’s commitment to their employees, you will enjoy a comprehensive benefits package.

The Role

As a System Support Technician, you will be responsible for providing on-site support to schools, nurseries, and colleges delivering 1st and 2nd line support tasks. Responding promptly to helpdesk requests and troubleshooting desktop, AV, server and network issues. The role involves providing technical support and solutions, focusing on improving outcomes through effective IT support and maintenance.

Some of what you will be doing:

• Providing on-site support to schools, nurseries, and colleges, delivering 1st and 2nd line support tasks
• Responding promptly to helpdesk requests both on-site and remotely
• Troubleshooting desktops, AV, servers and network issues
• Conducting basic hardware and software repairs and deploying necessary updates
• Maintaining accurate network documentation and assisting with customer requests
• Offering technical guidance and support to school staff
• Prioritising workload and meeting customer's SLAs

Ideally, your skills and experience will include:

• 3+ years in Windows Desktop Support and 2+ years in Windows Server
• Proficiency in hardware repair and troubleshooting, with experience in supporting AV installations
• (Desired) CompTIA A+ Certification or equivalent experience
• Familiarity with remote access technologies like TeamViewer and Datto EMM
• (Desired) Education-specific technologies like MIS Solutions and AV Equipment
• Managing mobile devices, Apple IOS, OSX, Google (G-Suite), and Office 365
• Valid Drivers Licence
• Eligible to pass a DBS Check