Supporter Care Team Leader

Supporter Care Team Leader

We are looking for an experienced Supporter Care Team Leader to join an organisation whose aim is to serve and equip local translation teams so they can translate the Bible for their people.

Position: Supporter Care Team Leader

Location: Oxford

Hours: Full-time, 37 hours per week

Contract: Permanent

Salary: £32,500

Benefits: 33 days’ annual leave, including bank holidays (pro-rata), A tax-efficient (salary sacrifice) contributory pension scheme, Non-contributory life assurance scheme for all staff, Family-friendly employer, Monthly in-person team days in Oxfordshire or the Chilterns (expenses covered), Monthly social lunches arranged, Fully paid-for professional development opportunities.

Closing date: Monday 15th April 2024 at 9am

About the role

As Supporter Care Team Leader you will manage the day-to-day running of the team, together finding ways to delight and uplift our supporters as they stand alongside Bible translators.

Key responsibilities will include:

• Deliver consistently high levels of customer service/supporter care.
• Lead the team to achieve its potential.
• Oversee timely donation processing and accurate record keeping.
• Maximise use of the telephone.

About you

This role will suit an organised person who can manage the team’s priorities, set high standards of customer service and support the team to reach them.

You will be able to handle the day-to-day running of the team, look for opportunities of improvement and collaboration across the department and encourage your team as, together, you find ways to delight and uplift our supporters as they stand alongside Bible translators.

You will also have:

• High degree of personal organisation and self-management, with the ability to prioritise, multi-task and work to deadlines.
• Self-starter, able to use own initiative and work independently, but also as part of a diverse team.
• Excellent administrative skills, with high attention to detail
• Clear, friendly and empathetic communication skills, both written and oral
• IT literate (we use Google Workspace and Salesforce)
• Able to maintain confidentiality and discretion when dealing with sensitive information and financial records.
• Able to maintain a cheerful, positive and helpful attitude, and to motivate others, even when under pressure.
• Processing donations
• A customer service environment or similar
• Leading people towards common goals
• Outbound sales experience.

About the organisation

1 in 5 people worldwide are still waiting for the Bible to be translated into the language they understand best. That’s 1.5 billion people!

The organisation is working to create a world where everyone can know Jesus through the Bible. They serve local partners worldwide as they bring God’s word to their communities in the languages that speak to them best.

PLEASE NOTE: This post is subject to an Occupational Requirement that the post holder is a committed evangelical Christian under Part 1 of the Equality Act 2010.

To apply – Please submit a CV and covering letter including details of your Christian journey and current church involvement.

You may also have experience in areas such as: Supporter Care Team Leader, Supporter Care, Supporter Care Specialist, Customer Care Agent, Supporter Retention, Supporter Retention Executive, Customer Care Executive, Customer Service Representative, Supporter Experience Manager, Supporter Experience Executive, Supporter Care, Supporter Retention Specialist, Supporter Care Specialist

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.