Support Worker

A recovery hub providing accommodation and support to homeless men
with substance dependency needs. Within a Psychologically Informed Environment residents are
supported using the Recovery Model to stabilise their substance use, establish networks of support,
manage their health and welfare, and move on to either abstinence based service or lower support
accommodation

· Knowledge, empathy, understanding and proven ability to work creatively and engage
homeless people whose alcohol/ drug misuse/ complex trauma has had significant
effect on their physical and mental health, social and coping skills .
· Ability to assess needs, risks (within a framework of positive risk taking) and develop user
led support plans.
· Awareness of and ability to identify and address health and care issues with partners,
especially substance misuse, mental health, dementia etc.
· Ability to respond to challenging behaviour in a safe way.
· Ability to develop successful professional relationships, working collaboratively with
external and internal partners , sharing expertise and learning from colleagues in health,
social care, probation and voluntary sector etc
· Knowledge of and commitment to service user involvement, self empowerment,
equalities, diversity and service improvement
· Basic understanding of the principals of delivering support within a Psychologically
Informed Environment (PIE) and commitment to working within this model
· Robust knowledge and practical application of adult safeguarding requirements.
· Knowledge and understanding of Health and Safety in a hostel setting, including
dealing with emergencies and working alone.
· A good listener and communicator at all levels, including people with communication
difficulties
· A good standard of literacy, numeracy, computer skills and the ability to write accurate