Support Specialist

Company description:

ClearCourse

Job description:

Do you have min. 6 months experience as a Technical Support Analyst looking for your next challenge?

Are you a great communicator with the ability to prioritise and a passion for customer service?

Are you highly analytical and able to grasp technical concepts and new software product functionality quickly?

In this case, the Support Specialist role could be for you. 

FLG is a CRM that’s built around any sales process. It has all of the features our client's need to manage their leads, automate their customer touchpoints, and ensure compliance, too. To continue our success, we are seeking an experienced Support Specialist who can professionally resolve all customer requests.

Your role as one of our Support Specialists will be to provide high quality support for our customers and help us to drive our customer success strategy. You will be working in a collaborative team and supporting requests generated via telephone and emails using our ticket management system.

As a Support Specialist you will liaise with clients following the purchase of software packages to collect data and other information required to customize the software systems.

Required skills and experience:

• Min 6 months experience in a technical support role
• The ability to develop a broad knowledge of our software
• An ability to grasp technical concepts and new product functionality quickly
• A good communicator, confident, clear and warm with a flexible and constructive approach to customers and your colleagues
• You work at pace, are goal orientated and have a strong delivery focus • You remain calm and professional when handling challenging queries
• Enthusiasm in busy periods and ability to work in a team

We offer:

• Life Assurance and Group Income Protection

• Private medical cover with cash plan

• Enhanced Company Pension

• Hybrid-working model with 25 days annual leave + your birthday off

• Employee wellbeing perks – including Peppy Health, Perkbox, etc...

• Enhanced maternity, paternity and adoption pay

• Generous training budgets and reimbursement for professional memberships

About ClearCourse

ClearCourse Group is a rapidly growing group of businesses offering brilliant software and payments solutions. We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs, in which multiple brands are located in Belfast, London and Preston.?Working better together?is central to everything we do, each time we add a new business we’re adding new ideas and innovation. Our mission?is to help our customers build great businesses with our industry-specific software and embedded payments solutions. 

If this sounds interesting - APPLY and let's chat now!