Support Line Domestic Abuse Advisor

RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.

RSR Justice are currently recruiting on behalf Trafford Domestic Abuse Service for a Support Line Domestic Abuse Advisor.

The purpose of this role is to provide advice, support and information to adults contacting the organisation via telephone and online services.

This is a part-time (30 hours per week) role, based in Trafford and offers a salary of £21,064 (£25,979 FTE).

Main Duties:

• Providing emotional support and information in a non-judgemental and non-directive way to people who are experiencing or have been affected by domestic abuse.
• Providing a safe space for people to talk and share their feelings.
• Support the Referrals & Assessment working in making referrals into the organisation’s services and external services including MARAC accordingly.
• Providing information to service users about the organisation’s services, the support available to them and signposting them to other relevant services if appropriate, such as local organisations, emergency services or social groups.
• Support the Community Team Leader on reporting and delivery of Outcomes as highlighted in funders requirements.
• To deliver awareness raising sessions to the public on domestic abuse and its effects on families.
• To be aware of, implement and keep up to date with Child Protection/Safeguarding Procedures in accordance with the organisation and Trafford Borough’s Child Protection/Safeguarding policies and procedures.
• Use the DASH RIC to assess the risk of service users at the point of entry to the organisation.

Essential Requirements:

• Minimum of 12 months experience of working with adults in a domestic abuse or equivalent setting.
• Experience of working with adults in a crisis situation, demonstrating strong crisis management skills and ability to cope under pressure.
• NNEB/NVQ level 3 or equivalent qualification in Domestic Abuse, Social Care, Teaching or similar.
• Knowledge and understanding of the effects of domestic abuse on adults, children and young people and relevant legislation.
• Ability to deliver high standard of service provisions to all users and stakeholders and commitment to continuous improvement.

Role is subject to DBS check at the relevant level.

Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!

Red Snapper Justice is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.