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Support Engineer Telecoms

  • Job type: Contract, full-time
  • Date:
  • Reference: 24278504
  • Duration: 6 Months

I am looking for a Support Engineer with a strong Telecoms background for an initail 6 month rolling contract. The skills required for this role are;

  • Provide Telephone assistance to the retail base for legacy Gemini and integrated solutions:
  • Provide fault assistance and liaison services between suppliers and retailers for the following items

o Telecom problems for ISDN and PSTN lines (Liaise with BT and Retailers)

o Polling issues (Liaise between, Atos, Micros, Htec and any other supplier) to provide assistance to resolve polling issues.

o Follow up on Transaction and Settlement queries relating to the Legacy estate.

o Fault diagnosis and tracking of technical calls through to resolution for legacy equipment (non Gempay)

  • Log tickets in Htec Metro system and follow up through to resolution.
  • Where needed assist with any Change of Owners or new site gains with team.
  • Log incident tickets in tool to track faults and supply updates through to resolution.
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