Support Engineer, Support Analyst, 2nd Line, Desktop Support, COR5678

Support Engineer, Support Analyst, 2nd Line, Desktop Support, COR5678

My client, a pioneering start-up organisation within the AgriTech industry are in urgent need of a 2nd Line Support Engineer / Support Analyst to join their team at an exciting time. This position would suit an energetic, enthusiastic, technically curious Support Analyst / Support Engineer, with strong troubleshooting and problem-solving skills, coupled with a “can-do” attitude!

Joining the company in their Oxfordshire based site, the Support Engineer / Support Analyst will take on a newly created position, a standalone role supporting approximately 70 users across two sites. Working with the support of an outsourced support company, the Support Analyst / Support Engineer will be the first port of call for all users, covering 1st and 2nd line issues – predominantly desktop – whilst also setting up new users, managing licences, purchasing equipment, and getting involved in some interesting and varied project work.

The Company
This pioneering start-up have developed a range of powerful platforms, that when used in conjunction with artificial intelligence, enable the discovery of new herbicides. This Oxford University spin-out company are already making waves in the AgriTech industry and with an enormous amount of financial backing are set to expand rapidly over the next 12 months!

Benefits

• 25 days holiday
• Matched pension contribution
• Onsite parking

• Solid 1st and 2nd line Desktop Support experience
• Microsoft 365, Windows 10 and SharePoint experience
• Experience of setting up and supporting new starters
• Any experience of working with an MSP/3rd party support provider would be an advantage