Support Desk Supervisor
Support Desk Supervisor
Based in Henley-on-Thames, DB Charles Recruitment have been working with a brilliant business seeking to hire a permanent Support Desk Supervisor to join the team and continue contributing to the success and growth they have experienced over the last 10 years.
The business are based predominantly within the IT sector and develop a wide range of services and products across numerous channels and sectors.
The Support Desk Supervisor will be working under the management of the Support Manager and be part of an 8 person team, with the main focus of the role being to lead, mentor and supervise the team, whilst aiding in solving difficult client ticket requests via the JIRA system, as well as business analytics based work.
Some of the key day to day duties involved will be:
- Providing online client support
- Change requests
- Specifications
- Creating & maintaining information within the document library
- Ticketing & updating issues via JIRA
- Providing remote support via TeamViewer
- Firmware / software upgrades
- Implementations
- Designing solutions
- Offering remote customer support assistance
- Supervising & team mentoring
- Supporting the support manager
The business is seeking candidates with the following demonstrable experience:
- Holds a background within Technical Support / Support Desk / Service Desk
- Preferably a background within IT account management / support from an IT based business
- A degree graduate in a relevant subject would be advantageous but not essential
- Excellent customer issue resolution skills
- Ability to problem-solve/diagnose/triage
- Experienced in tracking & reporting problems using JIRA
- Experience with TeamViewer / VCN
- Basic windows / Linux administration
- Basic knowledge of MySQL / SQL
- Strong communication skills
- Calm mannered
- Ability to commit to permanent role office based in Henley-on-Thames.
The role is a Monday to Friday position with hours of 8:30am to 5:00pm and the business are ideally seeking to pay a salary dependent of experience of between £34,000 to £40,000 per annum and other aspects to note:
- x21 days holiday + bank holidays
- After each year of service, gaining x1 more days holiday up to a maximum of x25 days holiday
- Pension scheme
- Healthcare scheme
If this role sounds a great fit for you, please apply and we look forward to speaking with you soon.
Required skills
- Business Analyst
- Report Writing
- Specifications
- Technical Support
- Change Requests
- JIRA
- Permanent
- Solutions
- Tickets
- Office Based
- Henley-on-Thames
- Support Desk Supervisor
Reference: 52393101
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'