Support and Implementation Lead

Your new company
I've been retained exclusively to recruit a new product team for a tech-first business that specialise in managing investments for hedge funds, VC enterprises and private equity firms. They are insistent on working at the sharp edge of technology and will be bringing in 10-15 new tech hires over the next quarter.

You will be working hybrid in this role, with 2-3 days from their newly refurbished offices in Central Bournemouth, on commuting lines to London and 2 minutes from the Beach.

Your new role

• Will be to manage group of 3+ Support Engineers.
• Daily health checks of environments, health monitoring.
• Communication with clients on ETA.
• Extract required information from these sources to make correct decisions about mapping accounts to different financial entities (PB/ISDA/Futures/etc.)
• Deal with support issues via Zendesk, assign tickets to support engineers.
• Maintaining a knowledge base, transferring knowledge amongst team members.
• Issues troubleshooting with application.
• Communication with Development department.
• Submit bug reports from production environments.
• Conduct interviews for potential candidates.
• Conduct quarterly/yearly performance reviews for services personnel.
• Establish the process of Dev team involvement with upgrades.

What you'll need to succeed

• Writing and manipulating SQL scripts
• Procedures, any t-sql scripts, profiling, debugging
• Exceptional knowledge of MS SQL server administration (backups, maintenance)
• Experience in supporting .Net and web-based applications
• Experience in supporting Financial applications
• Experience with Zendesk and Jira
• Experience with writing user manuals and wiki articles
• Experience with GIT, understanding of Git Flow
• Experience with TFS
• Experience with Teamcity
• Experience with Octopus
• Ability to read/write RegEx
• Writing and enhancing shell scripts

What you'll get in return
Working here you'll join a newly-formed team working on an enterprise-level solution. There is great flexibility in working hours and it's a hybrid role with some home working available. They are offering a London salary on the South Coast which is rare to find, and they will offer financial support for any training / development you are interested in to further your career.

On top of this there are some more fixed perks (generous holiday, private healthcare, access to flexible benefits).

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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