Supply Chain Customer Service Advisor

Supply Chain Customer Service Advisor
Responsibilities:

• Be the go-to person for operational teams when they encounter purchasing problems.
• Work with suppliers to resolve these issues to the satisfaction of the operational contact.
• Assist locations in requesting new suppliers.
• Ensure they follow the correct procedures during supplier onboarding.
• Be the go-to person for operational teams when they encounter purchasing problems.
• Work with suppliers to resolve these issues to the satisfaction of the operational contact.
• Communicate with suppliers regarding unit openings and closures.
• Request new accounts for units and confirm with operational teams.
• Help suppliers with PDF invoicing queries.
• Handle complaints promptly by liaising with suppliers.
• Ensure timely responses and resolution.
• Keep the CSL updated with default price levels and other relevant information.
• Add new units and make the necessary changes based on supply chain requests.
• Coordinate price level changes with suppliers.
• Address queries related to unit prices.

Skills needed:

• Can handle pressure well and prioritise effectively.
• Takes individual responsibility.
• Passionate about providing excellent customer service.
• Excellent at handling customers.
• Analyses and acts on management information.
• Focused on achieving goals.
• Strong verbal and written communication skills.
• Highly motivated and ready for industry changes.
• Thrives in a fast-paced, competitive environment.

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