Student Services Coordinator

Student Servies Coordinator

A leading Education organsisation are seeking a Student Services Coordinator to join their ambitious team. The primary objective of this role is to oversee support services and administrative tasks for all enrolled students.

Key Responsibilities:

• Written Communication: Drafting and maintaining standardised communications, overseeing student queries, and managing communication data.
• Verbal Communication: Supervising incoming and outgoing student calls, and documenting verbal communication records.
• Supporting Student Representatives: Recruiting, onboarding, and providing ongoing support for student representatives, including coordinating meetings and managing data.
• Management of Graduation Events: Coordinating event communications, representing the companies at ceremonies, and maintaining ceremony records.
• Learning Platform Administration: Managing student accounts on Moodle, coordinating service presence in Study Skills modules, and monitoring forums.
• Release of Student Marks: Collaborating in mark release processes, and managing mark release to students through Moodle.
• Supervision of Team Members: Delegating tasks, providing support through meetings and one-to-one sessions, reporting on progress and well-being, and participating in team recruitment.
• Collaboration: Working with other teams, representing Student Services in meetings, collaborating with different departments, and contributing to cross-departmental projects.

Required Skills:

• Comprehensive understanding of support and administration services for postgraduate programs
• Effective management of customer services and team members
• Proficiency in data analysis and presentation
• Strong communication abilities
• Quality assurance expertise
• Time management skills

What you'll get in return

• Flexitime
• Hybrid Working Arrangements
• 33 days of annual leave
• Employee Assistance Programme
• Pension Scheme
• Office Amenities including free parking and refreshments
• Continuous Training Opportunities
• Recognition and reward incentives
• Participation in social, well-being, and fund-raising events
• Discounts with various high street retailers

Please get in touch if you would like to find out more.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.