Sports Facility Assistant

1) To be highly customer focused and therefore deliver the highest standard of customer care by making all visitors feel welcome to the sport facilities.

2) Ensuring the safety of customers and colleagues by keeping all areas hazard free, by maintaining safe working procedures and practices, carrying out regular spot checks, keeping up to date records and taking appropriate action where required to minimise risks. Reporting incidents and accidents in accordance with the service operating procedures.

3) Ensure all clubs and organisations using the facility are welcomed and stick to the terms and conditions of their bookings. Liaison with the bookings team and the maintenance team in terms of customer’s feedback and service satisfaction.

4) Ensure the facilities are opened on time and locked securely when not in use, that regular building checks take place, that CCTV is operational, anti-social behaviour is avoided and dealt with and reported.

5) Contribute to the maintenance and upkeep of the facilities both internally and externally where necessary. Refuse is collected and disposed regularly and properly. Conduct inspections and reporting of any maintenance of the building or equipment that is required whilst also ensuring that the grounds are presentable and free of litter, debris, weeds etc.

6) Ensure that the entire building is presentable, comfortable and clean for customers through the delivery of reactive, daily, weekly and periodical cleaning schedules.

Knowledge, including educational qualifications:

Good knowledge of health and safety in leisure or other public facilities.

Knowledge of sport or leisure facilities and their operations and management practices.

Awareness of booking management systems and their importance on the effective running of activities at a sports or leisure site.

An understanding of how physical activity and sport can make a positive contribution to health improvement, crime reduction and social cohesion for the diverse communities in Southwark.

Experience:

Experience of working in a community sports facility or other leisure or publicly accessed building or facility.

Experience of using basic IT systems to communicate or process information

Experience in working with the public and providing good customer service

Experience in working with the public and providing excellent customer service.