Specialist ICT Analyst Revenues and Benefits

Job Title: Specialist Analyst (Revenues and Benefits) - 3-Month Contract

Location: Remote (with occasional onsite visits) - Local Authority in Havering

Salary: £477/day

An exciting opportunity has arisen within OneSource IT application support team, responsible for managing Havering Capita Academy Revenues & Benefits Solution. We are seeking a highly skilled Specialist Analyst to ensure the efficient and accurate processing of payments and income for Havering through the Capita Academy system.

Key Responsibilities:

Configuration and Job Execution:

• Manage system administration functions including maintenance of batch queues, user creation, and task allocation.
• Monitor job performance, promptly addressing any issues.
• Ensure GDPR compliance through archiving and data cleansing.
• Complete Financial Government Returns/Reporting.

Collaboration with Service Teams:

• Work closely with service teams to understand requirements.
• Agree on schedules for payment and income jobs.

Specialized Knowledge:

• Experience with NNDR, Council Tax, and Housing Benefits solutions within the Academy system.
• Assist in clearing integrity errors on databases.
• Design bespoke reports using SQL.
• Provide back-end administration support (SQL or QBF amendments).
• Knowledge of incident resolution within the ITSM tool.

Key Requirements:

Experience:

• Proven track record in configuring and running jobs via Capita's batch scheduler.
• Familiarity with Capita Academy Revenue & Benefits system.
• Understanding of NNDR, Council Tax, and Housing Benefits processes.
• Ability to work directly with Business leads unsupervised.

Collaborative Skills:

• Ability to liaise with Capita 3rd Party support, business leads, and IT colleagues for system upgrades and testing.
• Work independently with Business leads to meet agreed timescales.

Additional Information:

Location: This role is predominantly remote.

Application Deadline: Apply promptly to avoid disappointment.

If you are passionate about supporting efficient revenue and benefits processes and thrive in an IT application support environment, we invite you to explore this opportunity with us.