Software Support Technician

Posted 17 April by Parkside Office Professional
£25,000 - £28,000 per annum, inc benefits
Reading , Berkshire
Permanent, full-time

Register and upload your CV to apply with just one click

View all jobs
Posted by Parkside Office Professional
My client based in Reading are looking for a Support Specialist to support their customers in the use of using their on-line learning platform. Previous technical or software support would be preferable. This is a Hybrid role paying £25-28Kpa depending on experience.

This role will suit a career minded, driven candidate with excellent attention to detail.

My client are committed to employee development and this could lead to a career in Account Management, Software Development or Team Management.

• To respond promptly to customer inquiries and requests on tickets that will be
logged through the CRM tool.
• To handle and resolve customer complaints, then escalating to senior management when a resolution cannot be identified, all within agreed KPI guidelines.
• To obtain and evaluate all relevant information to maintain quality befitting of a world class support service.
• To manage customers’ accounts and databases across the Review, Learn and
Insight modules as well as other accounts.
• To prepare, analyse and distribute customer activity reports relating to learner progression and completion.
• As part of the Support Team (Tier 1), to communicate and co-ordinate with internal departments, including the Technical Team (Tier 2) and Development Team (Tier 3)
• To facilitate working closely together across disparate teams and widely varying time zones with clear communication to ensure a collaborative approach.
• There will be business driven goals (KPIs) to achieve each year – these will be a combination of company and personal goals and will have an impact on your personal remuneration

Reference: 52492993

Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

Report this job

Not quite what you are looking for? Try these similar searches