Software Support Consultant

We're looking for someone with excellent client communications skills, an analytical approach to problem solving and good hands on software skills for a software support consultant role within a dynamic, forward looking, fast growing e-learning solutions company. Ideally you will have at least a year's user support experience in a software company. Excellent career progression opportunities due to predicted rapid growth of the company and team, supportive culture and structured training and onboarding.

Salary around £25k to £28k pa plus annual bonus based on company and individual performance. Hybrid role with 3 days a week in Reading office near train station and town centre. Hours of work flexible around 9am to 5.30pm or 10:30am to 7pm.

In this role you will:

• communicate with software users by phone, email and video call
• respond to requests for assistance from users of the e-learning software within client companies
• provide data analyses, reports and statistics to co ordinators of the e-learning programmes within large prestigious organisations worldwide
• liaise with sales, customer success, development and other teams across your organisation to provide excellent customer service
• manage support tickets, prioritise cases according to urgency and SLAs
• escalate to senior support, technical support or developer support as required

You must have:

• strong communication skills verbally and in writing to communicate with software users and managers
• motivation to provide excellent customer service
• ability to handle a varying workload including peaks of demand
• analytical skills to understand problems and issues and data
• motivation to learn and develop as your experience and the team grows
• a team player attitude to work effectively within the support team and wider company

Optional skills that may be a plus include:

• previous customer support experience in software solutions
• experience of e-learning solutions
• experience of supply chain or procurement solutions
• Spoken French language skills

Please contact us with a CV to find out more about this interesting role with excellent career development opportunities in a growing company that is leader in its field.

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