Social Media & Communities Manager

Social Media and Communities Manager

Permanent

Guildford: £39,000 - £42,600

Smart Hybrid Working

Do you live and breathe Social Media as part of your day job?

Are you experienced in creating and delivering a strategic vision?

Are you passionate about customers and their experience within the social landscape?

Are you keen to use your skills to build new, compelling communities?

As the Social Media & Communities Manager for AQA, you will be responsible for driving the development of our organic social strategy; keeping brand strategy and community front of mind. You will own and shape the direction of a key comms channel in a large charitable organisation, where the customer is paramount.

What's in it for me?

We value our colleagues who all work hard to deliver a first class service within the world of education. We offer a range of benefits including the following:

• a basic of 25 days annual leave (rising with service) with Bank Holidays and additional closure days at Christmas on top

• a working week of 35 hours

• a good pension with up to 18.5% combined contributions

• recently refurbished office spaces offering a variety of individual and collaborative workspaces and free parking within the grounds of the University of Surrey

• free tea and coffee and discounts in selected eateries on campus

• private medical insurance and a healthcare cash reward plan

• life assurance and enhanced maternity/paternity leave and more

What will I need to succeed?

• Deep knowledge of social media, what is changing, and which platforms are right for our brand

• Informed, articulate knowledge on social strategy and a future-focused mindset

• Experience in owning and leading social channels for brands (experience in the education or charity sector is desirable but not necessary)

• Strong understanding and experience in building successful online communities

• Experience in fostering and activating influencer communications and how to build long-term, meaningful partnerships

• Experience in content strategy : what does good look like for AQA?

• Strong communication and collaboration skills; experienced in complex stakeholder management, influencing and presenting

• The ability to upskill colleagues to drive advocacy and leverage a greater share of voice

• Be results focused: make pragmatic decisions and deliver at pace

• Have a "step up" mindset: use sound judgement and take accountability for actions

What Next?

Upload your most recent CV and a cover letter explaining why you are the best person for this role.

Applications will be reviewed as they are received and we will appoint when we have found the right person, so please apply promptly.

Every application will receive a response.

PRO23