SOC Account Manager

Reporting to the SOC Customer Service Manager, you will be responsible for managing and developing client relationships and bring onboard other partners or end users to grow revenue

• Create and own Account Management plans for 3rd Party Installers and SOC Clients
• Win business from installers who use other ARCs
• Win business from existing installers through new service lines and moving to single supply
• Sell lone worker solutions to end users and platform providers
• Manage new platform provider clients through implementation and go live stages

• Via a combination of site visits, customer events, telephone / Teams and email contact as appropriate, generate new business leads and convert them to quotes and revenue wins
• Use contacts to generate new business and assist members of other sales teams by providing specialist monitoring expertise
• Create and deliver customer training (eg MASWeb) and "keep in touch" programmes
• Maintain the agreed CRM process for existing customers and sales prospects
• Provide regular updates to the business on customer issues, market trends, support needed
• Follow up on assigned prospects to establish whether a lead is valid, quote as appropriate
• Manage the process of bringing new clients on board from concept stage to go-live and act as their main point of contact during and
• after the implementation of their solution Ensure clients receive requested products and services in a
• timely fashion
• Take responsibility for customer issues and resolve to a satisfactory conclusion
• Create bespoke written customer proposals ensuring all services included are correctly costed.
• Ensure compliance to all company approval processes Good written and verbal skills are essential, plus organisational capability with an attention to detail
• Knowledge of Excel, Word and PowerPoint is desirable.
• Utilise current CRM software tools to record activity weekly and track quote and order status.
• Work closely with colleagues of all department in the interests of the customer and company goals; act as the voice of the customer.
• Answer all incoming telephone calls and emails quickly and professionally.
• Ensure excellent levels of customer care and service are adopted in accordance with Company standards
• Ensure customer communication is presented and submitted in a format consistent with our Company image and customer care standards.

Essential

• Account Management Experience
• Confident in building and maintaining relationships
• Willing to travel for client visits

Desirable

• Knowledge of MAS Web and similar client facing systems