Service Team Leader

The successful Service Team Leader will have a varied & dynamic role, responsible for managing a team of approximately 10 service engineers.

The role will include but no limited to:

• Monitoring and optimizing personal stock levels of staff
• To ensure that all reporting tasks including compiling statistics and presentations are met
• Resource planning and monitoring productivity of employees
• Coaching employees to understand and follow given service processes and procedures
• Escalate issues in connection with customer complaints exceeding deadlines and other critical occurrences.
• Communicate and cooperate with the Service Management T-EU, with other department, with manufacturers and suppliers.

To be successful in this role of Service Team Leader we would love to speak to anyone who has experience of:

• Life Science domain knowledge
• Ability to recognize and solve potential problem areas demonstrating business safety and integrity
• Ability to communicate and understand the needs of the internal and external clients
• Ability to work well under pressure

ACS are recruiting for a Service Team Leader. If you feel that you have the skills and experience required in this advertisement to be a Service Team Leader, please submit your CV including an outline of your experience as a Service Team Leader It is always a good idea to include a covering letter outlining your experience as a Service Team Leader with your application as this will enhance your chances of selection and improve your prospects of landing the Service Team Leader role you desire.