Service & Support Coordinator

Posted 9 April by Trinity Resource Solutions
£25,000 - £28,000 per annum
Cressex Business Park , Buckinghamshire
Permanent, full-time
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Posted by Trinity Resource Solutions
Embark on a journey where your proactive customer service skills are not just valued but are the cornerstone of the role. Forge lasting relationships with a diverse clientele, providing empathetic and solution-focused support. Collaborate with a talented Service & Support team, contributing to the success of the Service & Support Director and the Service Desk & Operations Manager.

Based in High Wycombe, the firm seeks a dedicated Service and Support Coordinator, this full-time position, nestled within a dynamic office environment, operates from 8:30 am to 5:30 pm, Monday to Friday.

Key Responsibilities:
  • Uphold exceptional customer service standards, maintaining frequent, empathetic communication and swiftly resolving issues.
  • Support the Service & Support team, aiding both the Director and Operations Manager.
  • Efficiently schedule engineers according to client service level agreements, managing travel and on-site time coordination.
  • Engage with the technical team to supply clients with pertinent information and quotations.
  • Maintain meticulous records, including spreadsheets, ticketing systems, and the Service & Support diary, and ensure clients receive tickets/reports post-completion.
Key Skills:
  • Proficient negotiation and persuasion skills to achieve objectives.
  • Outstanding interpersonal and communication abilities.
  • A strong customer service ethos, with the capacity to handle complaints with empathy.
  • Exceptional coordination and organisational skills, with the ability to manage complex scheduling while retaining attention to detail.
  • Advanced computer literacy, particularly in Microsoft Outlook, Word, and Excel.
Benefits:
Private Health Cover

Reference: 52443564

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