Service Owner
Service Owner – Commercial ApplicationsLocation: Tachbrook Park, Warwick Salary: £70,000 - £85,000Why Work with Us:At Calor, we believe in making a positive impact every day. Joining our team means joining a company with a clear mission and strong values. We offer a supportive and collaborative work environment where your contributions are valued, and your potential is nurtured.OverviewCalor’s Mission Statement to keep Customers Safe, Warm, Working, and Informed will be achieved through the success of its five main objectives:
- To delight its customers To be a great place to work To be more effective through simplification To digitalise To grow
To ensure the focus on these objectives, Calor has recently re-organised its Tech and Digital function. The Application & Platforms Team comprises three portfolios:
- Commercial Applications Operational Applications Supporting Applications
The primary responsibility of the Service Owner – Commercial Applications will be to manage the estate of SaaS and on prem products, ensuring the applications support the business as expected and incidents are managed according to agreed vendor SLAs. The applications in this portfolio can be categorised as follows:
- Salesforce Sales & Service Cloud CRM, including
- Experian EDQ, Nintex DocGen, Docusign integrated services
In addition to application management, the Service Owner – Commercial Applications is responsible for
- Driving the continuous delivery of changes to enhance business performance, including working with SaaS providers to influence product improvements Identifying opportunities to simplify the application estate to optimise Operational Costs and streamline support models. Managing the application estate and drive SaaS vendors and internal teams to achieve the above goals.
Key Responsibilities:
- Work across Calor’s Transformation Organisation and Business teams to
- provide a seamless internal customer experience identify, prioritize, and plan technology-enabled process improvement demand manage delivery of product backlogs arising from process improvement demand
Key Skills and Experience:
- Solid and proven experience in a commercially-focused technology delivery role, with demonstrable experience of CRM and Customer Portal systems Product management experience working with Salesforce CRM and document management systems in an integrated environment Extensive experience managing a multi-vendor landscape Software Lifecycle & Release Management Budget and resource management Demonstrable experience managing/coordinating cross-functional teams Delivering on time to cost/quality Collaboration and negotiation skills Preparing and providing commercial system demonstrations to the team, business partners and leadership, including end user support Ability to operate in an off-shore/on-shore resource model Strong workshop facilitation experience Demonstratable experience managing small-medium, multi-functional teams Experience managing agile delivery teams
Desirable:
- Experience in the oil & gas or utility sector Experience working with ERP software
What we can offer you!
- Company Car or Cash allowance Performance related Bonus Hybrid working Private medical provided by BUPA 25 days annual leave + 8 bank holidays Cycle to work scheme Retailor discounts
Reference: 52394744
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