Service Manager - Community Equipment Service

Service Manager - Community Equipment Service

Location: Maryport

We are currently seeking a highly skilled and motivated Service Manager to lead our Community Equipment Service. As a key member of the management team, you will have the opportunity to shape the strategic direction of our service, ensuring optimum resource utilisation, quality of service, and efficiency.

Key Responsibilities:

• Strategic Leadership: Lead the strategic direction of the service to maximise resource utilisation and enhance service quality and efficiency.
• Service Improvement: Identify and deliver improvements in line with national and local best practices, ensuring continuous development and delivery of high-quality services.
• Stakeholder Engagement: Liaise with key stakeholders to establish service priorities and allocate resources effectively, fostering collaboration across agencies.
• Integration and Collaboration: Ensure an integrated approach across partners, including Adult Social Care, Health, and Children Services, to optimise service delivery.
• Business and Service Planning: Lead business and service planning processes, evaluating performance to develop responsive and flexible service offerings.
• Commissioning and Procurement: Develop and manage commissioning and procurement processes, including the acquisition of new technologies to support vulnerable individuals.
• Emergency Management: Manage emergency situations affecting vulnerable individuals, ensuring effective risk mitigation and accountability.
• Expert Advice and Guidance: Stay updated on local, regional, and national developments, providing expert advice to support service improvement opportunities.
• Assessment and Resolution: Conduct assessments in complex or high-risk circumstances, ensuring the safety of staff and service users while safeguarding the council's reputation.
• Stakeholder Representation: Represent the service in liaison with key stakeholders at local, regional, and national levels, advocating for service needs and promoting continuous improvement.
• Complaint Resolution: Lead in the resolution of complaints, facilitating effective learning and sharing of outcomes to improve service delivery.
• Leadership and Collaboration: Collaborate with internal and external professional leads to leverage specialist knowledge and resources effectively.

Essential Criteria:

• Professional and management qualifications or equivalent.
• Considerable management experience with a proven track record of integrating multiple professional disciplines.
• Full understanding of the service area, relevant legislation, and organisational priorities.
• Extensive people management, organisational, and planning skills, with high levels of influencing and negotiation abilities.
• Broad and deep knowledge of relevant service areas, health and safety procedures, budget processes, and ICT competency.
• Experience in implementing change in complex environments.
• Politically astute with the ability to navigate rapidly changing environments.

How to Apply: If you are a dynamic leader with a passion for driving positive change and enhancing community services, we invite you to apply for this exciting opportunity. Please contact Lara Wilson on or email

Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.

Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.