Service Lead

This role will require candidates to support 3 or 4 properties and manage support workers around the Kent area. Travel will be required and a candidate who can drive is preferable and you will be expected to have your own vehicle and business insurance, mileage can be claimed from the nearest base office to the other offices you visit. The service users will be vulnerable adults in the criminal justice system and an enhanced DBS will be required, the hours of working will be 40 hours per week 8-4, 9-5 then the on call hours 5pm-8am, 8am-8am on a weekend

• Effectively lead and deliver services which comply with the regulatory framework.
• Meeting service quality standards and ensuring your team are adhering to all operational and policy standards. Be the accountable lead for the service.
• Ensuring all service user support and safety plans are in place, are in date and reflect individual needs.
• Ensuring your staff team understand and meet the agreed financial standards on voids, arrears and re-lets.
• Acting as a lead operational partner liaising with other agencies, partners and commissioners as required. Agreeing service level agreements with external agencies that can provide specialist support to your service and build and maintain effective working relationships both externally and internally.
• Work collaboratively with other internal support services -such as Quality, Policy and Safeguarding as well as Finance, IT and HR in order to ensure we are providing the best service to our users.
• Promoting service user involvement in service design and Delivery. Managing the rota and on-call arrangements to ensure that appropriate support is in place and participate in that rota.

• Lead team by example by upholding Nacro's values and behaviours and translating those into everyday activity. Be prepared to make difficult decisions and support direct reports to make difficult decisions.
• Own and set direction for a team/direct reports to deliver the organisational and local priorities.
• Take responsibility for the communication of organisational and local messages through regular and effective team meetings.
• Set clear objectives and performance targets for each direct report using the appraisal process and monitor through regular one to ones.
• Work collaboratively across Nacro and with external stakeholders ensuring that you and your team provide a good service.
• Challenge direct reports to continually consider better ways of delivering outcomes for their service users/learners.
• Provide development and support to your direct reports to ensure their effectiveness and wellbeing.
• Take responsibility for all aspects of people management including managing the recruitment, attendance, conduct and performance of direct reports using the appropriate policies and procedures.
• Recognise and reward positive behaviours and contributions from direct reports consistently and encourage innovation.

If you are interested in this role, please contact Andy at Service Care Solutions on or email