Service Lead

Posted 19 March by Domus Recruitment Ltd
Easy Apply Featured
£24,000 - £25,000 per annum
Norwich , Norfolk
Permanent, full-time
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Posted by Domus Recruitment Ltd
Domus Recruitment are working with a registered UK charity with over 25 years’ experience in providing care & support services for adults nationwide. This is a new service in Norfolk, supporting 4 adults with Learning Disabilities. You will manage a staff team of 5 people, and would have full oversight of the service.

Key Responsibilities of a Service Lead:
  • Ability to work flexibly, responding to the needs of the service, ensuring that the home has 24-hour staff cover, 365 days of the year.
  • Be part of an on-call arrangement   
  • Lead the Operational Performance of their service(s) to proactively identify, escalate and contribute to the management of potential risks.
  • Ensure the quality and compliance of all activities and actions that relate to the support of an individual.
  • To lead continuous improvement approach to our Quality Framework and undertake appropriate audits.
  • Lead, develop, empower, and engage your team to do their very best work and create an environment and culture that promotes Ambient Support as a great place to work.
  • Undertaking coaching and mentoring sessions with your team.
Service Lead Requirements:
  • Possess Care Certificate, a Diploma in Health and Social Care or related qualification. 
  • Level 3 QCF or willingness to undertake.
  • Significant experience of supporting people with a learning disability or mental health issue and working in partnership with families and significant others.
  • Have or be prepared to embed the service model associated with the customer group you are working for i.e., active support, life start or recovery star approach.
  • An awareness and understanding or diversity issues, including non-discriminatory practice.
  • Knowledge and awareness of health and safety issues within the workplace.
  • Literacy skills (for report writing), verbal skills (for communication) and numeracy skills (for managing budgets).
Benefits:
  • Flexible working, enabling work-life balance.
  • National Living Wage paid regardless of age, including under 25s.
  • Training and development 
  • ‘Refer a Friend’ bonus scheme.
  • Enrolment into defined pension scheme with contribution rates that increase over time (to maximum of 6% of the employee’s pensionable earnings)
  •  ‘Season Ticket’ loan & ‘Bike to Work’ scheme.
  • 30 days (pro rata for hours worked). This is inclusive of Bank Holidays. 
  • Membership of Health Service Discounts scheme
  • Free access to a comprehensive Employee Assistance Programme
If you are interested in the above position please apply, or for more information contact Ben Hole at Domus Recruitment.

As part of our continual pursuit of quality candidates we appreciate and reward candidate recommendations from you if we successfully secure them a position. We will reward you with £300 if you recommend a new candidate to us who is not already registered and we secure them a role for a minimum of 1 month.

Reference: 52339229

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