Service Engineer

Service Engineer

Location: London & Home Counties (Remote)
Salary Range: £30,000 to £36,000 per annum (plus bonuses and commissions)

Company Profile
An established, recognised security brand covering London and the Home Counties, supplying and installing fire protection and security systems, with over 300 employees.

As a family-run, family-owned business, that believes in recognising and nurturing talent and hard work, employees who began their career at the company as trainees now head up key departments, who are proud to foster a working environment that encourages staff to stay with us for many years.

Job Profile
As a Service Engineer, your main functions will be to attend Residential and Commercial sites, servicing fire and security systems.
You will be working remotely, covering the London and Home-Counties area in a Field Service role.

Duties:

• Attend both residential and commercial sites servicing intruder, fire, CCTV, and entry / access control systems (cross training will be provided on areas that you do not have experience in).
• Respond to both pre-arranged and emergency response calls.
• Work well within a team or individually to achieve the best possible standards, ensuring that the Company's SLAs are always met.
• Carry out all work to Company's high standards and in compliance with NSI Gold regulations.
• On occasion, you will be expected to carry out preventative maintenance, small installation work, and technical surveys.
• Assist in training Trainee Engineers & Apprentices.
• Partake in on-going training to develop your individual engineering skills and continuous improvement of technical ability.
• You will be expected to learn and train on new technologies and disciplines.
• Be customer focused and fully committed to improving the quality of service to all customers, maintaining the company's name and reputation.
• Progression available, moving into Senior Engineering positions.
• Expected to participate in out of hours call-out rota, covering weekends and bank holidays when needed. This will be in addition to your normal working week.

Hours of Work:

• 42.5hrs a week
• 8am to be at first job for 8.30am - finish 5.30pm with an hours break.

Skills & Attributes:

• Good technical knowledge and engineering skills.
• Aptitude in fault finding.
• Excellent communication skills and customer service focused.
• Good organisation and time management.
• Good attention to detail.
• Ability to work under pressure.

Essential Qualifications:

• 5 years plus industry experience.
• Multi-disciplined with experience in intruder alarms as a minimum requirement.
• Full UK driving license.

Desirable:

• Knowledge of a range of intruder alarm equipment.
• Knowledge of a range of Fire alarm equipment.
• Knowledge of a range of Access control equipment.
• Knowledge of a range of CCTV equipment.

Personal Attributes:

• This role requires a can-do attitude and desire to go the extra mile to get the job done.
• Professional, presentable & polite.
• Willingness to learn new technologies.
• Invested in own personal development and growth.

Benefits:

• The Bonus / comms is uncapped but will usually vary from £2-6K per annum on top of the base salary.
• Subsidised Private Medical Cover after 12 months service.
• Annual season ticket loan & Banham interest-free loan
• Cycle to work & Tech scheme.
• Training and development opportunities (including day releases for studies)
• Company equipment tailored to your role (laptop, mobile, additional screens, company van)
• Up to 50% off company products
• Quarterly Social Events including Summer Party and an Annual Christmas Event
• Enhanced Sick Pay for absence related to COVID-19
• Employee assistance program (EAP). EAP gives you access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment).
• Being part of a great team and a growing / progressive company.
• Offering a generous pension and private healthcare insurance scheme.
• Travel and bike loans.
• Ongoing training for long term career progression
• Summer BBQs, Christmas parties and team fundraisers.
• Charity events throughout the year - the company is proud to be working with The Royal Marsden Cancer Charity and since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
• Various high street discounts.

If you are passionate about what you do and share the company's values and ambitions, we look forward to hearing from you.