Service Desk Technician
Service Desk Technician
We are working with a well-respected and fas-growing IT support business who, due to their continued growth, are recruiting for a customer-focused, enthusiastic Service Desk Technician to join their team.
As a Service Desk Technician (Tier 1), you will be the first point of contact for all our clients on our Tier 1 Service Desk, providing professional and reliable technical support to valued clients.
IT Support (remote and on-site) responsibilities include:
- Providing efficient and effective customer service to end-users and stakeholders.
- Logging and managing incoming issues through our ITSM software.
- Providing 1st line diagnosis and resolution with a high-level of first-time fixes.
- Escalating complex problems to Tier 2 Service Desk Technicians.
- Prioritising and managing your workload to meet client SLAs.
- Coordinating with third parties to install, configure, and roll-out software.
- Setting up and deploying new users, hardware, and software.
- Adhering to company policies, procedures, and best practices.
- Documenting and updating records pertaining to supported networks and devices.
To excel in this role, you will have strong customer service skills, be organised, and possess strong communication, problem-solving, and IT skills, along with:
- Proven customer service experience via telephone/remote.
- Experience with Microsoft operating systems (Windows 10/11).
- Experience with Microsoft Office applications.
- Experience of working on a Service Desk within a Managed Service provider would behighly beneficial.
- IT Troubleshooting experience also desirable but not essential as full training will be given.
If you're passionate about technology, thrive in problem-solving, and are committed to providing top-tier customer service, apply today using the link below. We welcome candidates from all backgrounds.
Working Hours: Monday - Friday, 9am to 6pm
Salary: £23,654 - £25,779 dependant on experience
Required skills
- Diagnosis
- Microsoft Office
- Operating Systems
- Service Desk
- Technical Support
- Technology
- Troubleshooting
- Microsoft Operating Systems
Reference: 52285833
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