Service Desk Support

Are you looking for a role that will provide you with a fantastic opportunity to showcase your organisational prowess and excel in a dynamic environment?  If you're ready to take on this exciting challenge and contribute to the continued success of an expanding business, apply now to become our clients newest Service Desk Support member in Penmaenmawr, North Wales!

This role isn't just about the present; it's about building a future. As part of the company's commitment to nurturing talent and fostering career development, the Service Desk Support position offers a clear pathway for progression to a more senior role within the organisation. They value ambition, dedication, and the drive to succeed, and for the right candidate, this role presents an exciting opportunity to advance within the business in line with their strategic growth plans. So if you're not just looking for a job but a career with long-term prospects, then we encourage you to apply and embark on this journey.

The Service Desk Support professional will play a pivotal role in the organisation. As a key member of the service team, you'll be responsible for logging service calls, managing contractors, and providing comprehensive client and management reporting.

Key Responsibilities:

• Efficiently log and track service calls, ensuring timely resolution and client satisfaction.
• Coordinate with contractors to schedule and oversee service tasks, maintaining quality standards and adherence to deadlines.
• Produce regular internal reports for client performance and KPI tracking
• Prepare and deliver detailed client reports, providing valuable insights and recommendations for service improvement.
• Collaborate closely with internal teams to streamline processes and enhance service delivery.

Required Skills and Qualifications:

• Strong organisational skills with a keen eye for detail.
• Smart thinking and problem-solving abilities to address complex service issues.
• Proficiency in Microsoft Excel, with the ability to manipulate data and generate reports.
• Excellent communication skills, both verbal and written, for effective client interaction and team collaboration.
• Prior experience in a service desk environment or a related field is preferred but not essential.

Benefits:

• 20 days holidays, plus bank holidays - increasing with time served
• Company pension scheme
• Cycle to work scheme
• Employee assistance programme

To apply, please attach your CV to the link provided and our client will be in direct contact.

We look forward to hearing from you!