logo
Featured
Easy Apply

Service Desk Manager

Posted 25 April by In Technology Group Limited
Be one of the first ten applicants
Salary icon £35,000 - £40,000 per annum
Location icon Sandbach , Cheshire

Register and upload your CV to apply with just one click

View all jobs

Job Title: Service Desk Manager
Location: Northwich
Salary: up to £40,000

Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who has a 50/50 split of being hands-on technical as well as managing the busy helpdesk team.

The company provide IT Support to clients within Cheshire and surrounding area's including cloud services, cyber security, software development and business continuity.

Benefits:

  • Company van provided
  • Fuel card / mileage covered
  • Free parking on site
  • 28 days annual leave
  • Collaborative team environment

Technical Skills Required:

  • MCP Qualified or equivalent MS Certs (desired)
  • Previous experience working within a small to medium end user environment
  • To communicate well to all levels within the company
  • Ability to write reports, documentation to a professional standard
  • Networking - Routing, switches, firewalls
  • WAN, LAN, DNS, DHCP, TCP/IP
  • MS stack, Active Directory and 365 services, Azure
  • VMware / Hyper-V - Creating VMs, installed etc

Responsibilities:

  • Manage a busy, fast paced helpdesk in an MSP environment
  • Responsible for in-house training with assistance from senior members
  • To ensure the helpdesk and 24/7 lines are always covered
  • Employee yearly appraisals
  • Hiring of new staff
  • Assist client account managers with reviews
  • Ensure SLA's / KPI's are being adhered too
  • Be responsible for all technical support staff, targets, disciplines and recruitment

Additional pay can also be obtained through on call working (1 week in 4 on call) and occasional weekend work to bump up your salary!

If the above skills match your current profile and you are interested in the position, please apply for immediate consideration!

Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, Service Desk Manager

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Required skills

  • 1
    Team Lead
  • 1
    IT Manager
  • 1
    Technical Manager
  • 1
    Service Desk Manager
  • 1
    Helpdesk Manager
  • 1
    Technology Manager
  • 1
    IT Team Leader

Reference: 52537098

Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

Report this job

Not quite what you are looking for? Try these similar searches