Service Desk Engineer

SERVICE DESK ENGINEER OPPORTUNITY WITH A LEADING GLOBAL SOFTWARE SOLUTIONS PROVIDER IN STOKE-ON-TRENT.

Service Desk Engineer role with experience as a Service Desk Engineer or a similar role.
Attractive benefits package.
Up to £25,000 per annum.

Who you will be working for
Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to ensure everyone reaches their full potential to help drive innovation across the brand, as well as offering market leading benefits and investment into employee experience across all departments. Due to continued growth, they are looking for a Service Desk Engineer to tend to a variety of technology requirements for company directors and associated individuals. This is a fully on site role.

Benefits

• Excellent company bonus structure based on personal performance
• Company pension scheme
• 25 days holiday + bank holidays + birthday off
• Life assurance.
• Development and training opportunities for career progression.
• Eye care + free gym membership.
• Company events and lunches.

Service Desk Engineer role
Our client seeks a detail-oriented Service Desk Engineer proficient in PC and software support. Your main responsibilities will be to assist their technical team to ensure prompt resolution of all incidents and requests, logging tickets and troubleshooting independently. Comprehensive support is available when needed. Immerse yourself in a dynamic, results-driven environment that values diverse technical skills and embraces future challenges.

Preferred skills and experience

• Proficient background as a service desk technician.
• Customer service experience
• Outstanding analytical and troubleshooting skills.
• Self-sufficient with a knack for independent work.
• Rapid learner with a proactive approach.
• Experience with service management domains.

To be considered:
Please apply by clicking online or emailing me directly at . For further information please call me on . By applying for this role, you give express consent for us to process & submit your application to our client in conjunction with this vacancy only.

Key skills: analytical/troubleshooting skills, written and verbal communication skills, experience working in a service management function, customer service experience.