Service Desk Coordinator

We are currently supporting a company who are recruiting for a Client Coordinator who will assist in managing and coordinating the reactive repair requirements of their clients’ properties. They aim to support independent living for vulnerable adults.

Job Type: Full-time

Location: Harrogate

Hours: Monday-Friday

Salary: £22,000.00-£25,000.00 per year

Key Responsibilities/Accountabilities:

• To be the first point of contact for our clients, either via the Portal, phone, or email.
• Log all reported Issues onto our in-house system.
• Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI’s.
• Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard.
• Chase above where needed to ensure they meet our issued KPI’s.
• Work with finance team to ensure matchup between Issue References and PO’s.
• Assist to manage awarded project works from instruction to practical completion.
• Ensuring complaints are escalated to the appropriate manager.
• Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements and senior management team.
• First point of contact for third party vendors regarding operational issues.  

The right candidate must be able to have:

• Leadership qualities and experience.
• Excellent customer service skills.
• Experience in a busy helpdesk/call centre environment.
• Be proficient in Microsoft Office (especially Excel and Outlook)
• Knowledge of property services/facilities management preferred, but not essential.
• Any trades experience a bonus.  

If you are interested in this role we would love to hear from you... Apply now!