Service Desk Analyst

Posted 25 April by Concept Resourcing
Easy Apply
£24,000 - £26,000 per annum
York , North Yorkshire
Permanent, full-time
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Posted by Concept Resourcing

Job Title: Service Desk Analyst - First Line Support
Location: York
Salary: £26,000

Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN.

Responsibilities

  • Address first and second-level user queries.
  • Monitor systems and service status.
  • Respond promptly to incidents.
  • Deliver support through various channels.

Requirements

  • IT background with experience in technical support.
  • Excellent communication and customer service skills.
  • Ability to work independently and in a team.
  • Full driving license and York-based.

Preferred Skills

  • Experience with platforms like Microsoft Windows, Active Directory, and Service Desk tools.
  • Knowledge of data center technologies and security services.

Benefits

  • Competitive salary of £26,000.
  • Opportunities for career growth.
  • Supportive work environment.

Reference: 52535238

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