Service Desk Analyst - up to £250/day - 6 Months Ext - Hybrid

Service Desk Analyst
Rate: up to £250/day inside IR35
Duration: 6 months + Ext
Location: hybrid working in Central London
Working Hours: 37.5 hour working week
Contract: Contract

A financial client is looking to expand their Service Desk team by hiring a Service Desk Analyst. The Service Desk Analyst will be responsible for providing high quality support to a number of users globally and have the opportunity to deliver some essential business projects.

The Service Desk Analyst will be joining a team which will give you a lot of support, development and training to help grow your career.

Responsibilities for the Service Desk Analyst:

• Support users over the phone, via emails, chat, remotely and face to face
• Receive training on bespoke applications as well as traditional technologies
• Work in a fast paced and demanding environment
• Resolve issues relating to Active Directory, Azure, Office 365, Intune, OneDrive, ServiceNow, SCCM, networking and more
• Escalate tickets to the necessary team
• Follow ITIL

Essential Skills for the Service Desk Analyst:

• Worked on a Service Desk
• Office 365 - knowledge
• Intune - knowledge
• Networking - cabling, resolved tickets for IP addresses & Wi-Fi connections
• Email support - any provider
• Active Directory - user administration
• Windows 10
• ITIL
• Soft skills - strong communicator, team player, take responsibility & independent

Desirable Skills for the Service Desk Analyst:

• Financial services
• Global support
• Windows 11, Azure, SCCM, Intune & ServiceNow
• Certifications

If you are interested in the Service Desk Analyst vacancy, please apply in the immediate instance.

Service Desk Analyst, Helpdesk Analyst, Desktop Analyst, IT Analyst, IT Engineer, IT Support, Service Desk, Helpdesk, Desktop