Service Desk Analyst 1st Line
Posted 1 May by
IMT Resourcing Solutions
They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line.
What will you be doing?
- Provide first-line technical support to clients via telephone, email, and remote assistance tools.
- Diagnose and resolve technical issues related to hardware, software, and networking.
- Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution.
- Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system.
- Proactively monitor client systems and networks to identify and address potential issues before they impact operations.
- Collaborate with other team members to continuously improve processes and enhance service delivery.
- Ideally experience in an IT Support role carrying out 1st line.
- Familiarity with ticketing systems and troubleshooting issues with hardware and software
- Experience with Windows, M365 and basic networking concept
- Excellent communication skills
- Customer-focused mindset with a commitment to delivering high-quality service and support.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required.
- Competitive salary of up to £27,000
- Hybrid working environment (2 days on site in Perth)
- 25 days holiday + bank holidays
- Excellent career progression opportunities
Recruiter: Adam Titmus
Reference: 52562335
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