Service Desk Administrator

Service Desk Administrator

Full Time, Permanent

£25000 - £28000

Epsom, Surrey

Reed Epsom are recruiting for a highly organised individual to provide support to the Service Department as the point of contact for my client and their customers and to assist with day-to-day tasks:

• Assist in handling various queries from clients

• Ensure excellent customer service is provided to all suppliers and clients through relationship and rapport building

• Managing incoming callouts and assigning work to engineers

• Complete job reports following all callouts, small works or maintenance checks using our in-house system and providing copies to the clients

• Process orders for new or spare parts when needed

• Ensure systems and databases are accurate and always kept up to date

• Assist with management of company stock and updating in the system

As a friendly and confident Service Desk Administrator, you will have previous experience within customer service and excellent communication skills.

You’ll also have:

• Confidence in handing difficult or complex queries and requests

• A keen eye for detail and strong organisational skills

• Excellent written and numerical skills, and exceptional IT skills, including in Microsoft office.

• The ability to prioritise your own workload and manage your time effectively