Service Desk Admin - 014746

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Service Desk Admin
Duration - 6 Months
Location - Bristol / Remote

Summary

My high-profile utilities client is looking for a Service Desk Admin to join their team Based at their Bristol offices (2 days a week on site) on an initial 6-month contract with chance of extensions.

Vacancy for a Data Platforms Associate to join the Data Platforms team on a 6-month contract, with scope to extend. The Data Platforms team looks after the Reporting and Analytics Applications for the company. The role will be responsible for the front-end application administration (access/security provisioning), implementing/co-ordinating changes/migrations (with assistance from technical teams) and a point of contact for the business and IT teams reviewing, resolving or triaging support tickets through the service desk.

Typical Tasks

· Daily checks on the systems, logging any issues for 2nd line (or fixing, if possible, task dependent)

· Reviewing weekend streams, checking backup times, logging issues

· Monitoring the team mailbox and call system (JIRA)

· Reviewing and processing requests

· Security and access provisioning of end users in the applications, and auditing

· Implementing CRs/Migrating Changes as per requests

· Supporting Developers

· Business/IT Point of contact, updating them on resolution progress.

· First line support/triage and issue escalation

· Co-ordinating/Promoting/Migrating changes to Production or Test environments.

· Ensuring users request comply with data governance processes.

Skills:

· Familiar with ITIL concepts

· Good understanding/overview of IT systems and applications

· Experience with Windows based IT Applications and best practices

· Highly organised and Process driven with attention to detail.

· Personable and able to build good working relationships with both technical and business stakeholders, gaining their respect and trust based on knowledge and professionalism.

Technologies used:

· Microsoft Windows Server

· Windows Security including Active Directory

· SSL Certificate deployment/management

· Oracle Products (Oracle Database/Java/WebLogic/Hyperion EPM)

· Business Intelligence Applications (OBIEE/Power BI/WebFOCUS)

· Data Integration Applications (ODI/SSIS)

· Web Tier technologies (IIS/Apache/OHS)

· Scripting: PowerShell

· VMware

· JIRA

If you have not received a response within 48 hours of applying, please assume you have not been shortlisted this time.