Service Desk 1st/2nd Line Engineers

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Passionate Service Desk 1st/2nd Line Support Engineers Wanted!

Elevate your career in the dynamic world of IT Support! We're on the lookout for Service Desk 1st/2nd Line Support Engineers to thrive in our client's fast-paced environment.

Ready to make your mark? Read on and be part of something extraordinary!

Key Responsibilities for the Service Desk 1st/2nd Line Support Engineers:

• Keep the IT Documentation up to date
• Manage multiple tickets
• Logging incidents via an advanced automated ticketing system
• Assist technical support requests within the team via phone and email
• Ensure good communication with both customers and staff
• Meet and exceed SLAs

Skills Required for the Service Desk 1st/2nd Line Support Engineers:

• Strong written and spoken communication skills
• Experience working with Microsoft technologies (incl. Active Directory, Windows Server, Office 365)
• Ability to work independently and as part of a team
• Service Desk Experience
• Exceptional customer service skills and engagement
• You must be within a 45 minute commute from Shoreham-By-Sea.

If this is right for you and within the area seeking a new position, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.