Service / Customer Service Advisor

Service / Customer Service

Responsibilities:

• Set up or monitoring of claims.
• Writing leaseholders and resident letters
• Liaise with onsite staff so you are aware of what is going on onsite, along with working with them to ensure the best possible service.
• Ensure that onsite staff have appropriate materials for offices etc.
• Assisting Managers with large projects to ensure smooth running.
• Answering any queries that may involve your sites and provide adequate cover when manager is not in the office.
• Saving reports, e-mails, contract etc in the appropriate location on Qube.
• Sending SMS, emails for updates on urgent issues.
• Sourcing local contractors.
• Put contracts in place.
• Conduct site visits take photos and complete report within 5 working days (with images)
• Meeting with clients/customers on site with complicated reactive issues
• Write/contribute to content of monthly newsletters.
• Produce up to date meter readings for sites with meters.
• Re-tendering contracts to ensure best value (cleaning, gardening etc).
• Attending AGMs/client meetings and writing/sending out minutes

Technical Skills:

• A desire to learn and gain knowledge of property management principles and procedures. Strong self-motivation to keep improving, learning, and developing.
• Good soft skills when dealing with people to empathise and understand the customers’ needs. Working knowledge of QUBE computer system.
• Working knowledge of windows-based spreadsheets - i.e. Excel
• Ability to use Microsoft Word - Good written and verbal communication skills.

Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment London wishes you the best of luck in your job search.

Nouvo Recruitment London operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.