Service Coordinator

Service Coordinator

Do you have experience in call planning or co-ordinating engineers?

Are you a highly organised individual, who thrives in a fast paced environment?

Are you a strong administrator with fantastic attention to detail?

Our client is looking for an experienced Service Coordinator to join their team in Daventry.

Salary:£25,350 - £27,300 D.O.E

Hours: Full time office based role. 8:30 – 5pm, Monday – Friday

Location: Daventry

The main aspects of the role are:

• Planning technician attendance to various customers within various sectors across the UK
• Ensuring calls are assigned and attended within agreed SLA’s
• Managing the whole life cycle from Call out to invoicing.
• Checking technician calls upon completion to ensure correct call closure and parts ordered
• Management of work in progress to ensure all jobs are completed and inline with Customers KPI’s
• Ensuring regular communication with customers and keeping them updated at all times. 
• Problem solving, dealing with escalations where applicable
• Managing the internal database to ensure all customer details are up to date and correct
• Arranging and management of annual and six month service visits
• Liasing with suppliers to chase parts
• Monthly reporting
• Issuing weekly PPM schedules
• Manage customer contracts ensuring they are up to date and reviewed when required.
• Creating and issuing quotations
• Building and maintaining strong working relationships with customers, suppliers and engineers
• Working with the team to improve efficience and identify ways to improve

Person specification:-

• Strong geographical knowledge
• Organised approach to work
• Strong administration skills and able to multi-task effectively
• Have ideally worked with engineers in the past
• Scheduling or call planning experience advantageous
• Team player
• Excellent customer service skills
• Reliable and able to work on own initiative
• Competent user of Microsoft packages

Benefits:

• 25 Days holiday (increases with service)
• Contributory pension scheme
• Length in service awards

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.