Service Contracts Administrator

Service Contracts Advisor

Salary up to £24K

Full-time

Hours: Mon-Fri 8am-5pm (some overtime paid at time-and-a-half)

On-site (near Hebden Bridge)

Our client is the UK market leader for supply, delivery, installation, training, calibration and maintenance of garage equipment, committed to providing top-quality garage equipment products and services to car and commercial vehicle workshops and dealerships throughout the UK.

They are looking for a data-driven person (Excel is a must) with excellent people skills.

Purpose of Role:

To maintain and manage service contracts for all customers from one item of

equipment at a site up to multi-national key account customers, providing excellent

customer service and administration.

Key Responsibilities:

• Review, amend and renew service contracts including purchase orders
• System data records administration
• Prepare new service contracts and/or quotations
• Promote additional value-added services provided by the company to build customer contract database
• Provide support for service contract preparation involving quotations, tenders, correspondence and communication for both existing and new customers
• Provide internal key customer account support where applicable
• Maintain warranty dates periodically following the sale of new equipment, including the extended warranty process
• Resolve and close customer complaints applicable to your actions

Key Performance Indicators:

• Service contract database valuation
• Service contract lead generation, renewals and conversation rates

Qualifications & Requirements:

• Good working knowledge and experience of customer contracts database management (Excel)
• Customer focus attitude, with a polite and professional manner
• Strong attention to detail and accuracy
• Excellent levels of communication at all levels
• Financial awareness
• Works well in a team environment
• IT literacy
• 5 GCSE's including English and Mathematics