Service Co-ordinator
Posted 10 May by
Starting Point Recruitment
Easy Apply
Salary: Up to £35k (dependent on experience)
Location: Epping, Essex.
Sector: Fire and Security
The right candidate: We're seeking a proactive individual with exceptional organisation and communication skills to support our engineers. Responsibilities include scheduling appointments, handling call-outs, and managing job orders.
Responsibilities
· Manage emails and telephone inquiries for new jobs and emergency call-outs, ensuring immediate response.
· Maintain accurate records by logging information into our CRM system.
· Coordinate parts and equipment procurement, including issuing purchase orders and tracking deliveries.
· Schedule appointments with clients and coordinate engineers' schedules.
· Facilitate communication by sending job sheets to clients and requesting purchase orders.
· Monitor ongoing jobs, ensuring engineers complete required job sheets and liaise with subcontractors as needed.
Requirements
· 2-5 years' experience in a similar role with strong communication skills.
· Polite telephone manner and customer service expertise.
· Proficiency in Microsoft Office with exceptional attention to detail.
· Organised with excellent time management and multitasking abilities.
· Capable of solving logistical problems and interpreting technical queries.
· Experience in a service desk environment preferred, familiarity with Fire and Security systems and CRM systems advantageous.
APPLY NOW ! – Please apply to the advertisement or send your CV directly to
Reference: 52504019
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
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