Service Co-Ordinator
Posted 12 April by
Pertemps
Easy Apply
Ending soon
Pertemps Aylesbury is currently recruiting for a Service Co-Ordinator to join our maintenance client based in Aylesbury.
Salary: £25,000 - £26,000
Hours: 9am-5pm
Duties:
- Managing and overseeing the daily operations of the Service Desk ensuring efficient and effective resolution of all requests.
- Acting as the main point of contact for all incoming job tickets, phone calls, and emails from users and customers.
- Prioritising and assigning job tickets to the appropriate technical support teams based on urgency and complexity.
- Monitoring and tracking support tickets to ensure timely resolution and adherence to service level agreements (SLAs).
- Maintaining accurate and up-to-date documentation of support processes, standard operating procedures, and knowledge base articles.
- Attending regular training sessions to improve technology skills and promote self-service options for common issues.
- Proactively identify trends and recurring issues to develop long-term solutions and prevent future incidents.
- Continuously strive to improve customer satisfaction by delivering exceptional service and ensuring positive customer experiences.
Requirements:
- Proven experience in a service/maintenance desk role
- Strong knowledge of IT systems, hardware, and software
- Outstanding problem-solving skills and the ability to handle multiple tasks in a fast-paced environment
If you would be interested in this role, then please apply, or call Corinne at Pertemps.
Reference: 52463912
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'