Service Co-ordinator

Join a Team as a Service Co-ordinator!

If you have a passion for helping people and want to be part of a team that makes a real difference, we want to hear from you! I am looking for a Service Co-ordinator to join a market-leading Claims management company.

As a Service Co-ordinator, you'll play a crucial role in assisting policyholders who have experienced losses due to car incidents.

Here's what you'll be doing as the Service Co-ordinator:

• Manage Repair Journeys: From instruction to payment, you'll ensure each stage is monitored to prevent delays.
• Customer Service Excellence: Handle inbound and outbound calls with professionalism, providing prompt assistance.
• Prompt Payments: Ensure timely payments to repairers and negotiate costs effectively.
• Maintain Relationships: Foster strong relationships with suppliers and ensure smooth communication.
• Resolve Complaints: Aim for first-time resolution of any issues, compiling necessary documentation.

Key Skills Required for the Service Co-ordinator:

• At least 2 years' experience in a Customer Service role.
• Excellent verbal and written communication skills.
• Tact and assertiveness in dealing with repairers/storage facilities.
• Ability to work independently or as part of a team.
• Strong empathy, tact, assertiveness, and diplomacy.
• Ability to work well under pressure, meet deadlines, and use initiative.
• Proficiency in PC and administrative skills.

Experience/Knowledge:

• Good knowledge of motor vehicle construction and repair techniques is desirable.
• Basic understanding of insurance principles and computerized estimating systems (e.g., Audatex) is a plus.

If you're ready to join a dynamic team committed to excellence in claims service, apply now as the Service Co-ordinator.