Service Charge Analyst

We’re proud to be partnering with a leading housing association who are looking for a Service Charge Analyst on a permanent basis.

The role is a hybrid position, offering two days working from home (Tue, Wed, Thu) and the salary is £40,000 per annum.

The successful candidate must have experience of rent and service charge processes and basic accounting principles.

Duties will include (but are not limited to):

• Ensuring the accuracy of service cost/charge, and investigating and reporting variances to budget, providing the Rent and Service Charge Team Leader with the analysis required for the timely production of management information
• Setting the rent & service charge budgets
• Calculating actual charges for 2023/ 2024 and have experience working on the year end for service charge
• Reconciling year end accounts for homeowners
• Calculating and monitoring sinking funds, ensuring adequate funds are available for major works
• Keeping accurate records of expenditure, including copies of invoices, at individual housing scheme level
• Responding to enquiries from colleagues and tenants/leaseholders as required
• Ensuring that they have a thorough understanding of Landlord and Tenant legislation and best practice for setting of fixed and variable service charges
• Liaising with Auditors as and when needed

Experience, skills and expertise required:

• Experienced in service charge analysis, with a robust understanding of residential and
• commercial service charge management, including current legislative requirements and
• sector best practice
• Strong organisational skills, able to control and deliver a range of tasks to meet
• deadlines
• Experience of working with councillors, the wider community, and other external partners
• Excellent communication skills (written and oral)
• Excellent financial and numerical skills
• Excellent customer service skills
• Strong belief in customer satisfaction and business benefit driven solutions

Rewards and Benefits:

• Up to 10% off basic salary as a contribution to your pension
• Flexible and hybrid working
• 27-31 days holiday per year plus bank holiday
• Access to a free confidential counselling service, offering support and advice on stress, anxiety, debt, lifestyle, relationships and more
• Life assurance scheme
• Join our scheme and claim back on the costs for opticians, dentists and more via Simply Health

Working hours:

• 35 hours per week
• Monday - Friday, 9am-5pm with a one-hour lunch

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! *Terms and conditions apply, contact us for details.