Service Centre Planning Technician

Job Summary
Our client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team. In this role, you will be responsible for analysing and validating customer service Return Merchandise Authorisation (RMA) requests, planning RMAs, and coordinating resources efficiently with the manager. As the primary point of contact with Customer Service Representatives (CSRs), you will play a crucial role in maintaining inventory levels of service-related materials. If you have a strong background in planning, excellent communication skills, and a passion for delivering exceptional service, we encourage you to apply.
What You'll Do
Repair Triage:

• Analyse and validate customer service requests to determine appropriate action and make necessary changes.
• Prioritise repair tasks based on urgency and customer needs.

RMA Planning:

• Utilise SAP to efficiently plan and coordinate RMAs within the Service Centre load.
• Ensure timely processing and tracking of RMAs to meet service level agreements.

Resource Coordination:

• Collaborate with the manager or service coordinator to allocate resources effectively for service tasks.
• Coordinate technician schedules and assignments to optimise productivity.

Point of Contact:

• Serve as the primary point of contact with Customer Service Representatives (CSRs) to address customer inquiries and concerns.
• Provide regular updates on service statuses and resolutions to CSRs.

Inventory Maintenance:

• Manage and maintain inventory levels of Service Centre materials and equipment.
• Request purchases to restock as needed.

What We're Looking For

• Familiarity with electronic test equipment to facilitate efficient troubleshooting and understanding of repair processes. Knowledge of products and software applications is a plus.
• Experience with ERP software systems, ideally SAP, to effectively manage RMA planning and other service-related tasks.
• Proficiency in Microsoft Word and Excel for documentation, reporting, and data analysis purposes.
• Ability to work independently and take ownership of tasks to ensure timely completion.
• Adaptability to changing priorities and the ability to work efficiently in a fast-paced environment.
• Excellent verbal and written communication skills to interact effectively with internal teams and external stakeholders.
• Strong collaborative skills to work cohesively within a team and contribute to achieving common goals.

Education: BTEC/City guilds in Electronics.
Experience: Minimum 2-3 years of electronic test equipment service experience with a good understanding of electronics. Knowledge of optical equipment is beneficial.
Language Requirement: Fluent in English.
If you are a self-motivated individual with a passion for delivering exceptional service, our client would love to hear from you. Apply now!