Service Advisor - Agricultural

Do you have a passion for customer service and a knack for keeping things organized?

Are you looking for a role where you play a vital part in the smooth running of a busy business?

We're partnering with a leading agricultural and horticultural machinery dealer in Stevenage, Hertfordshire. They're seeking a talented Service Advisor to join their friendly team and become the bridge between farmers and their equipment.

In this role, you'll:

• Be the face of the service department: Deliver exceptional customer service, ensuring farmers feel valued and informed throughout the repair process.
• Streamline service operations: Assist the service manager with tasks like raising job cards and invoices, contributing to the overall efficiency and profitability of the service department.
• Become a communication hub: Bridge the gap between farmers and technicians, ensuring clear and accurate communication about repairs and maintenance needs.
• Embrace a collaborative environment: Work alongside a supportive team who share your dedication to excellent customer service.
• Enjoy a rewarding career: Receive a competitive salary of £25,000 basic with a potential bonus of £5,000, plus a comprehensive benefits package including 32 days annual leave.
• Work in a vibrant location: Immerse yourself in the friendly atmosphere of Stevenage, a town known for its excellent transport links and proximity to beautiful countryside.

To be successful, you'll need:

• Excellent communication and interpersonal skills, allowing you to build rapport with customers and colleagues.
• A strong understanding of customer service principles and the ability to handle situations with diplomacy and professionalism.
• Proficiency in using computers, including Microsoft Office programs like Word and Excel.
• A meticulous eye for detail and accuracy, particularly when dealing with numbers and handling cash.
• A well-organized and adaptable approach to multitasking in a fast-paced environment.
• A self-motivated and team-oriented spirit with a positive and approachable demeanor.
• A professional and tidy appearance, reflecting the company's commitment to high standards.