Service Administrator

Our client is an established heating, ventilation, refrigeration, and air conditioning contractor with particular experience in catering and leisure operations. Based in Newbury, Berkshire, we cover London, Midlands, and the Home Counties.

They are seeking an experienced Service Administrator, who thrives in a busy environment to join a team scheduling engineers and providing office-based administrative support.

Service Administrator Responsibilities:

• Answering calls from clients in a professional manner, ensuring a clear understanding of the client’s needs and booking calls onto the software system.
• Responsible for scheduling and booking all Engineers' work on the service software package, including emergency calls (for which training will be provided.)
• Producing quotations for client work, ensuring all relevant information is included.
• Raising purchase orders.
• Ordering all parts and keeping all logs up to date.
• Responsible for managing an accurate and effective filing system, keeping all paper-based and electronic files in order.
• Working as part of a team, providing cover in the office, including any administration duties as required.

Service Administrator Requirements

• Previous experience of working in an administrative/service dept role is an advantage
• Good IT skills with experience in using Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
• Good general standard of education including GCSE (or equivalent) Mathematics and English Language grade A-C.

Skills:

• Ability to establish and maintain effective working relationships
• Excellent interpersonal and communication skills
• Calm and professional manner
• Excellent customer service skills
• Strong organisational skills, including proven ability to prioritise and work to deadlines
• Excellent time management
• Able to work well under pressure
• Self-motivated with enthusiasm and willing to learn
• Ability to work on own initiative and as part of a team

Location: Newbury
Job Type: Full time
Contract Type: Permanent
Salary: £24,960 - £27,040

Closing date: 24-05-2024

You may also have experience in the following: Office Administrator, Operations Administrator, Administrator, Office Assistant, Administrative Assistant, Business Administrator, Admin Assistant, Building Service Administrator, Contract Administrator, etc.

REF-213 596