Service Administrator

Extremely successful family run business within the manufacturing industry is looking for a Sales/ Service Administrator to join their growing team.

The Administrator reports to Office Manager and will provide administrative support to the Sales and Service Operations within the business including answering telephone calls, order processing, working collaboratively to manage the sales and service mailboxes.

Strong administration skills are required along with the ability to work within a busy environment.

My client is seeking a hardworking, loyal, committed and friendly candidate who will fit in with their team spirit. Being a team player and great happy, enthusiastic communicator is essential for this role! Opportunity to develop into a Service Manager role in the future!

• Competitive Salary
• Potential end of year bonus up to £1000
• Monday - Friday 8.15am- 17.00pm
• Pension
• 25 days holiday + bank holidays
• Private Medical - After 2 years of service
• Beautiful rural location - due to location the ideal candidate must drive

Duties include

• Answer all incoming telephone calls to the business and deal with arising queries
• Maintain the shared service and sales email inbox's
• Update and reference our CRM and Navision databases
• Maintain high levels of customer service, going above and beyond for our customers
• Processing engineering job sheets
• Processing repair quotations for Customer Own machines
• Sending invoices, providing POD's and electronically filing daily paperwork
• Despatch machinery and Setup New Rental Contracts
• Following up on Purchase Orders for annual Rental Renewals
• Communicate with customers and sales personnel to coordinate the despatch and invoice of all customer orders efficiently, accurately and in a timely manner

Skills required

• Proficient in Microsoft Word, Excel and Outlook
• Have excellent written and verbal communication skills
• Must work well within a small team environment to achieve KPI's
• Good at multitasking and able to prioritise workload
• Excellent administration in a similar role

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.