Service Administrator

JOIN AN ELITE TEAM AS A SERVICE ADMINISTRATOR

Are you ready to elevate your career in the world of luxury distribution? Then look no further! This esteemed company, renowned for its dedication to excellence and unparalleled service in the industry, is seeking a dynamic and meticulous Service Administrator to join their prestigious team.

JOB TITLE: Service Administrator

LOCATION: Chard, Somerset

SALARY: £25,000 - £30,000 PA, DOE

HOURS: Monday - Friday, 8.30am- 5pm

BENEFITS: Generous salary with the ability to earn more as your knowledge and confidence grows, 25 days holiday + Bank Holidays, Pension Scheme, Bonus Schemes, staff discounts on company products, ongoing training and friendly welcoming team. The office complex provides a modern, open plan working environment with onsite parking and impressive staff facilities.

THE COMPANY: A renowned, award winning luxury distribution company committed to providing high quality products and exceptional customer service.

THE ROLE: As the Service Administrator, you will be the backbone of the team, ensuring seamless coordination and execution of all administrative tasks. You will work closely with the Services Manager and a team of engineers, where your primary responsibility will be to manage service and repair appointments. You will manage client enquiries and orders, coordinating logistics and maintaining meticulous records playing a pivotal role in upholding customer service excellence. This role will really suit an organised, detail-orientated person who possesses excellent communication skills.

KEY DUTIES:

• Appointment booking and coordination.
• Responding promptly to incoming service and repair requests from customers via phone or email.
• Coordinating with service engineers and customers to assign and schedule appointments.
• Managing customer expectations in a friendly and helpful manner, confirming appointments, providing advice on service and repairs.
• Ensuring prompt resolution of customer issues and concerns, ensuring exceptional customer service is delivered.
• Administrative duties - maintaining accurate records of service and repair appointments, customer details, and relevant documentation.
• Generating service reports and other documentation as required.
• Quality Assurance.
• Conducting follow-up calls with customers to ensure satisfaction with service and repair work.
• Monitoring service and repair processes to identify areas for improvement and implement solutions to enhance efficiency and customer experience.
• Collaborating with service engineers and other team members to optimise scheduling and improve service delivery.
• Communicating effectively with internal teams to ensure seamless coordination of service and repair operations.
• Developing a sound knowledge of products to support the provision of advice and customer care.

THE CANDIDATE:

• Previous experience in a customer service or administrative role, preferably in a service or repair environment.
• Understands the importance of delivering exceptional customer service.
• An excellent organiser and coordinator with the ability to multitask and prioritise tasks.
• A confident communicator and personable person who can connect easily with clients.

HOW TO APPLY: This role is ideally starting immediately, however the client will consider candidates who are on a short notice period. If the sound of this role appeals to you and you would like to find out more please apply online, email or call Debbie on for more information.

Why make Office Angels your agency of choice?

• CV advice and guidance.
• Thorough interview preparation advice and support.
• Weekly email updates of our most current opportunities.
• Support from a personable and dedicated team of experienced Consultants.
• We keep in touch! Once we place you in your new role, we keep in touch for your first few weeks to ensure you are happy and settled in.
• If we successfully find you your new role we will plant a tree in your name!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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