Service Administrator

About us

Evotech are a mechanical & electrical engineering company operating nationally, supporting a wide range of clients within the retail, healthcare, industrial and commercial sectors.

Our mission is to help people, organisations and businesses create safe, healthy indoor spaces by providing a range of specialist technical services through our three operating divisions

About the role

Based at our Elland head office, this new position will join our operational team due to our continued business growth. Reporting to the Service Admin Manager, the main responsibilities of this role include:

· Provide support to our clients, engineers, suppliers and sub-contractors

· Receive and respond to inbound calls/emails from clients, colleagues, engineers, suppliers and sub-contractors

· Liaise with customers providing timely updates of job statuses

· Log client requests and call outs on our CAFM system

· Update the system with appropriate information from clients, engineers, suppliers and subcontractors

· Plan and monitor engineers’ workloads around the UK

· Undertake generalhelpdesk admin duties

· Generate and issue purchase orders to suppliers and subcontractors

· Produce and issue client reports for key accounts

· Monitor and manage operational KPIs to achieve SLAs

Key skills

· Previous experience working in a service / administrative environment will be beneficial, ideally within a service industry

· An understanding of building maintenance services or similar environments will be beneficial, but not essential

· Excellent telephone manner and a keen eye for detail

· Strong literacy skills, with good spelling and grammar

· Team player

· Good knowledge of Microsoft Office packages (Outlook, Word, Excel)

· Good communication and organisational skills

· Ability to multi-task

Remuneration

This is a permanent position, Monday - Friday, working up to 40 hours per week between 08.00 am to 17.00 pm.

We operate a flexible working arrangement for our operations team whereby employees can chose a flexible working pattern to suit their personal circumstances, ranging from 35 hrs per week, through to full time 40 hrs per week.

· Starting salary of £26,000 p/a (FT equivalent)

· Performance based bonus scheme

· Additional hours available (overtime)

· 25 days holiday per year (pro rata), plus bank holidays

· Company pension, sick pay and life assurance

· Employee wellbeing scheme

· Training & development opportunities

Applications

Please send your CV, along with a brief summary of why you think this role would be a good fit for you.

Evotech is an equal opportunities employer.